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Contact

Booking Conditions

Please read the following booking conditions carefully as they govern all bookings made (whether through Explore Tourism website or otherwise) with Aaradhana Travel Pvt Limited (“Aaradhana Travel”). The terms set out below apply when you book through Aaradhana Travel hotel accommodation and any other travel components. They apply whether you book one component or more than one component. Booking more than one component does not create a package pursuant to the Package Travel, Package Holidays and Package Tours

Booking Conditions:

  • Your booking will only be a confirmed booking when Aaradhana Travel has issued a confirmation voucher referring to the relevant booking reference number. We will only do this when we have received payment in full.
  • You confirm that you are at least 16 years of age. All bookings are personal to you and whether your booking may be sold, assigned or otherwise transferred is dependent on the supplier of the hotel accommodation or other travel components.
  • Before you book and before you travel, it is your responsibility to check to see whether or not the Foreign and Common wealth Office (FCO) has issued travel advice or warnings about your destination. We strongly recommend that you consider any relevant advice from the FCO or your own Government’s travel advisory service advice prior to making your booking. We have no responsibility to advise you about these matters.
  • Before you book and before you travel it is also your responsibility to ensure that you and all those travelling with you have a valid passport and any necessary visa and that you have obtained any necessary vaccinations to gain entry to any country you are visiting. It can often take some time to obtain a passport or visa and therefore you should apply well in advance. In peak periods it is advisable to allow at least 4 weeks. Aaradhana Travel recommends that you check passport, visa requirements with the Embassy or Consulate of the country you intend to visit and that you consult your GP or the Foreign Office of your country regarding health. We will have no liability to you if you or any member of your party travels without the correct passport and visa or without the necessary vaccinations.
  • Please notify us at the time of booking if you are of limited mobility, or have any other disability or require special assistance.
  • The time prior to travel and up until which bookings will be accepted by us on your behalf is dependent on the supplier of the hotel accommodation or other travel component/s. Bookings for accommodation require at least one full name for each room. Please check your details carefully before you book as incorrect or incomplete details may result in the booking being cancelled and you may be charged a fee to cover any resulting administration costs incurred by Aaradhana Travel in having to amend or cancel any bookings made by you.
  • We reserves the right to refuse, at its sole discretion, any booking you seek to make through us.Making your Booking
  • Your booking will only be a confirmed booking when Aaradhana Travel has issued a confirmation voucher referring to the relevant booking reference number. We will only do this when we have received payment in full.
  • You confirm that you are at least 16 years of age. All bookings are personal to you and whether your booking may be sold, assigned or otherwise transferred is dependent on the supplier of the hotel accommodation or other travel components.
  • Before you book and before you travel, it is your responsibility to check to see whether or not the Foreign and Common wealth Office (FCO) has issued travel advice or warnings about your destination. We strongly recommend that you consider any relevant advice from the FCO or your own Government’s travel advisory service advice prior to making your booking. We have no responsibility to advise you about these matters.
  • Before you book and before you travel it is also your responsibility to ensure that you and all those travelling with you have a valid passport and any necessary visa and that you have obtained any necessary vaccinations to gain entry to any country you are visiting. It can often take some time to obtain a passport or visa and therefore you should apply well in advance. In peak periods it is advisable to allow at least 4 weeks. Aaradhana Travel recommends that you check passport  /visa requirements with the Embassy or Consulate of the country you intend to visit and that you consult your GP or the Foreign Office of your country regarding health. We will have no liability to you if you or any member of your party travels without the correct passport and visa or without the necessary vaccinations.
  • Please notify us at the time of booking if you are of limited mobility, or have any other disability or require special assistance.
  • The time prior to travel and up until which bookings will be accepted by us on your behalf is dependent on the supplier of the hotel accommodation or other travel component/s. Bookings for accommodation require at least one full name for each room. Please check your details carefully before you book as incorrect or incomplete details may result in the booking being cancelled and you may be charged a fee to cover any resulting administration costs incurred by Aaradhana Travel in having to amend or cancel any bookings made by you.
  • We reserves the right to refuse, at its sole discretion, any booking you seek to make through us.

TOUR PRICE:

Prices are shown in the currency requested with rates of exchange calculated on a daily basis. Prices may therefore differ on a daily basis to reflect any movement in exchange rate levels. When you make your booking the exchange rate will be fixed at the time Aaradhana Travel issues its confirmation invoice and will apply to any amendments or cancellations within the booking. Exchange rates are determined by us.

Some hotels, including but not limited to Kathmandu and pokhara hotels, may charge you resort fees on arrival at the hotel or at the end of your stay. Resort fees are payable to the hotel and are usually calculated by the hotel on a per night basis. Resort fees are in addition to the amount paid by you to us at the time of your booking. If you have any questions with regards to potential resort fee charges, please contact our Customer Care Team who will take reasonable steps to provide you with clarification of your query subject to the information being made available to Aaradhana Travel by the supplier.

TRANSFER BOOKINGS:  

Transfer of your booking is subject to the supplier’s own terms and conditions and the applicable amendment or cancellation charges of that supplier.

INFORMATIONA ACCURACY: 

Descriptions of accommodation, facilities and services are based on information obtained from our suppliers. Please note that suppliers describe accommodation, facilities and services using varying terminology. For example, some suppliers may describe a room with two separate beds as a “double room” where other suppliers may describe the same room as a “deluxe room”. If you are unsure about a description displayed on the Aaradhana Travel website, please contact our Customer Care Team who will take reasonable steps to provide you with clarification of your query subject to the information made available to us by the supplier. Sometimes the facilities described will be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests. Where suppliers advise us about significant changes to descriptions or about the withdrawal of any significant facility, We will tell you as soon as possible. Some activities or facilities, water-sports for example, may not be available all year round. There may be a charge for some facilities, In some places during high season (and even at other times) there is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your destination and accommodation. Any transfer times we quotes for travel between airport and hotels are approximate and, depending on circumstances, the journey time to your own chosen property may be longer.

OUR LIABILITY TO YOU: 

  • Aaradhana Travel’s responsibility is to make arrangements for the provision by the relevant suppliers of the components you book.
  • We have no liability to you for any dissatisfaction, loss of enjoyment, loss, injury or damage which results from your use of the arrangements booked with us unless we have negligently failed to select a normally competent provider of the relevant arrangement. Further, we have no liability to you in any event for any consequential loss which you may suffer in relation to any arrangements which you book to coincide with the arrangements you have booked with us.
  • Please note, in the unlikely event of our collapse/insolvency, any money you have paid is not protected by a scheme of financial protection. If this is important to you, we recommend you obtain suitable travel insurance.

COMPLAINTS: 

Complaints regarding hotel accommodation or other tour services must be brought to the attention of the hotel or supplier’s management as soon as possible during your stay. If the complaint is not resolved to your satisfaction, you must notify Aaradhana Travel immediately on the telephone number provided on your Voucher.

If you consider that your complaint is not dealt with adequately at the time, you must notify us as soon as possible in writing and in any event within 28 days of your return, quoting your original booking reference and providing all relevant information about your complaint.

Please note that failure to follow the above procedure may reduce or extinguish any rights you have to claim compensation from us, or from the relevant supplier. Any such rights will be reduced or extinguished particularly if, had you followed the above procedures, you or Aaradhana Travel or its suppliers could have taken steps to reduce any loss or damage suffered or entirely prevented it from being suffered. Further, it is difficult and sometimes impossible properly to investigate a complaint if it is not notified reasonably quickly once your trip is over. Your right to claim compensation may therefore also be reduced or extinguished, should any delay in your complaint being notified during or after your trip, prevent the carrying out of a proper investigation.

PERSONAL INFORMATION: 

Aaradhana Travel will provide your personal information, as well as any personal information you provide in relation to those other persons who form your booking party, to suppliers who might be located outside the country, to enable the operation of the services requested by you. If you make special requests, which include, but are not limited to, special dietary, religious or disability-related requirements, which constitute sensitive information, the relevant data will also be passed to the relevant suppliers to enable provision of the services to you.

PRIVACY STATEMENT/SITE TERMS: 

Aaradhana Travel’s privacy statement and site terms are incorporated into these terms. From time to time Aaradhana Travel randomly records telephone calls as a security measure and to monitor and improve customer service.

Aaradhana Travel may also use your contact details to inform you of our Travel’s products including special offers that it thinks may be of interest to you. If you do not want Aaradhana Travel to use your contact information to send details of its products to you please say so in an email to info@exploretourism.com.

YOUR RESPONSIBILITY:

Aaradhana Travel wants all its customers to have an enjoyable and carefree trip. But you must remember that you are responsible for your actions and the effect they may have on others. If Aaradhana Travel (or another person in authority) believes your actions could upset other customers, our suppliers or its own staff, or put them in danger, your holiday travel arrangements may be ended and this could mean we may ask you to leave your booked accommodation at your own expense.