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Contact

Booking Conditions

Booking Terms & Conditions:

These terms and conditions may be amended from time to time and apply to all of our services. By accessing, browsing, using and/or completing a reservation through our website you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.

Himalayan Walkers is an active adventure inbound tour operator, offering a wide range of adventure tours in Nepal, Bhutan, Tibet, Sikkim and Darjeeling and Cambodia. Bookings can be made directly through Exploring Tourism or Himalayan Walkers. If you are having any problems booking through our website then please contact our reservation Team.

Please make sure to fill in and/or provide all necessary details upon booking your trip. Once you have completed the booking process a booking confirmation will follow, containing your booking number and the voucher/s for the services booked. The voucher will be your proof of payment so please bring it with you on the day of your tour. Please note that you are responsible for carefully checking all details on your confirmation and related travel documents to ensure that they are correct. In the event of discrepancy, such as booking mistakes where the wrong date and/or incorrect number of participants was booked please contact us immediately as it may not be possible to make amendments to your reservation when it gets closer to your departure date. We cannot be responsible for mistakes in the booking process.

We reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions.  We are not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. and/or other unforeseeable matters. You are responsible for providing us with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.

1. Prices

Please note that all prices for the services provided by Exploring Tourism Nepal website are in the US Dollars. As a local operator we cannot be responsible for additional fees outside its control that may be applied such as bank transfer fees, credit card fees and etc.

2. Promotional codes

Please note that special offers such as promotional codes cannot be applied afterwards in the form of a refund. When offered, promotional codes and/or other special offers, must be entered into the relevant field located on the payment page upon check out at the time of booking to be valid and applied.

3. Pick-up & Drop-off Services

Exploring Tourism Nepal offers airport pickup and drop-off services for most of its tours. Please read the tour description very carefully to see if pick-up and drop-off services are included in the price, can be added as an extras or the activity in question only offers the option of meeting us on location.

We will provide you with information about your airport pick up time once we will receive your international fight details on your voucher which is provided upon booking. If you are unsure when to be ready for your scheduled tour then please contact our Customer Support or reservation Team.

Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. You are responsible to be ready for pick up at the assigned pick up point from the start of the pickup time in order to not miss our guides when they arrive to pick you up.

4. Meeting us on location

If you are planning to meet us on location for your tour then please be sure that this can be arranged. For most of our tours, it is possible to meet us on location. Please read the tour description of your tour very carefully to see if meeting us on location is possible for the activity in question.  Please note that there are still some tours where this cannot be offered. If you are unsure which tours this follows under then please contact our Customer Support Team…..

You as the traveler are responsible for arriving to the meeting point in time for your tour.  This includes being ready at the correct time at the correct location in time for your adventure tour. We will provide you with information about the meeting point for your tour on your voucher which is provided upon booking. If you are unsure when to arrive for your scheduled tour then please contact our Customer Support Team.

Please note that if you do not arrive in time for your tour and/or are late to the meeting point of the tour, that is to say you do not arrive to the correct meeting point at the correct time for your tour then you are not entitled to a refund of the price paid for the services.

5. Travel insurance

As with any and all world travel, we strongly recommend that you purchase travel a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. These kind of travel insurances are not expensive and frequently cover other risks. Having travel insurances is always a good idea when traveling around the world.

6. Extras and Rental gear

Extras and rental gear can both be added upon booking your tour as well as afterwards as long as it is made no later than the evening before your tour departure date. If you have already made a reservation with us and would like to add any extras and/or rental gear to your reservation then please contact our reservation team. Please note that all extras and rental gear reservations are final. No refund is given for extras & rental gear, this includes single supplements, hiking shoes, waterproof jacket and pants etc.

7. Alcohol and drugs:

We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offence, upset or put other passengers in danger. In such cases, full cancellation charges apply.

8. Assumed risk & Outdoor activities

Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with Exploring Tourism, Exploring tourism trek/tour Guides is or their partners’ guidelines and must take proper responsibility for their own safety. All adventure tours and outdoor activities carry inherent risks and Exploring Tourism or its Nepal partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your trip. Depending on the excursion, you may be requested to sign an additional liability release.

9. Reviews & Feedback

We Exploring Tourism Nepal Team welcomes all feedback, both positive as well as negative as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share your tour experience with us. Please note that all complaints must reach us within 7-10 days from the completion of your tour. 

10. Weather and conditions

All adventure trips and outdoor activities are dependent on weather and general conditions. Exploring Tourism, reserves the right to alter routes, itineraries, and departure times and or cancel your trip without prior notice with your safety in mind, should the necessity arise. Please keep in mind that Nepal is a mountain country, especially during the trekking in the mountain the weather changes fast on our mountain. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this and respect your guide’s authority to do so. We Exploring Tourism cannot be held responsible for any loss, damage, accident, injury, sickness, schedule change or other factors due to weather, strike, natural disasters or any other cause beyond our control. Our company acts in good faith and cannot be held responsible for defaults or delays of organizations that are not a part of the our family such as individual agencies, hotels, other tour operators, airlines, guides, restaurants or any other person‘s or company‘s act.

In the case of any changes to flights (domestic and international), the passenger is responsible for any additional costs incurred as a result of such changes (i.e. additional hotel nights, meals, transfers, etc.), at the time provided. We, therefore, advise all customers to have comprehensive travel insurance to meet all contingencies.

BOOKING A TRIP:

A 'trip' refers to any product itinerary or activities that you buy with us including Trekking, Tours, Expeditions, and/or other adventure and tour programs. A booking is accepted and becomes definite only from the date when the Company sends a confirmation invoice or email. It is at this point that a contract between the Company and the Client comes into existence. Before your booking is confirmed and a contract comes into force, the Company reserves the right to increase or decrease brochure prices. Please note that the company would not be liable to any warranty, collateral agreement, prior agreement, description of services, or conditions, other than as expressed herein.

DEPOSIT REQUIREMENT:
(a) Nepal Trips:
For Nepal Trips, you will have to make a non-refundable deposit of 25% of trip cost at the time of booking the trip. You can pay the remaining amount upon your arrival in Kathmandu and before the trip departure.
The non-refundable deposit should be sent to the Company or its Agent. The Company's Tailor Made trips may require a higher deposit or full payment at the time of booking. If deposit is different from that outlined in this clause, you will be advised by the company at the time of booking.
(b) India/Tibet/ Bhutan/Cambodia Trips:
At time of booking a non-refundable deposit of 25% is due along with due airfares (if client wants the company to arrange it) before 21 days of trip departure. If you're booking 21 days or less prior to departure, full payment is due.